We want you to be confident before you buy and we want it to be simple if something goes wrong. This page sets out exactly what happens in each situation.
Summary
| Unopened, unaltered product in original packaging | Returnable within 30 days |
|---|---|
| Opened product | Not returnable for safety reasons |
| Damaged in transit | Replaced or refunded in full, no return needed |
| Wrong item shipped | Correct item shipped, we cover return postage |
| Parcel never arrived | Traced, then replaced or refunded in full |
Returns on unopened product
If you have not opened a product and it is in its original packaging, you can return it within 30 days of delivery for a full refund of the product price.
Email [email protected] with your order number and the product you want to return. We will email you a prepaid return label. Return postage is on us for a change of mind, and we do not deduct a restocking fee.
Why opened product cannot be returned
This is not a trick to keep your money. Once a sealed package of an ingestible product has been opened we have no way to verify what happened to it or how it was stored, and we cannot resell or donate it. Returning opened product puts stock that we cannot sell back into inventory, which is why we do not accept it.
If a product is faulty, leaking, damaged or simply not what you expected once opened, contact us anyway. Faulty goods are covered regardless of whether the seal was broken, and we will make it right. “Not what I expected” on a strength you picked correctly is not a fault, which is why the strength guide is worth reading before you order — it exists to stop you having to return something.
Damaged, leaking or wrong items
Photograph the outer packaging and the product, and email both photos with your order number. We will ship a replacement the same day, or refund you in full — your choice. You do not need to return the damaged item.
Transit damage on an ingestible product is rare, but when it happens we do not argue about it.
Parcels that never arrived
Carriers occasionally lose parcels. We open a carrier trace as soon as a parcel is more than five business days past its expected delivery, and we keep you updated while it runs. If the trace confirms loss, we reship or refund in full — we do not make you wait for the carrier’s 30-day window.
Order changes and cancellations
Orders can be changed or cancelled free of charge up to 2 hours after checkout, as long as they have not entered picking. After that the order is already packed, so contact us and we will do what we can.
Refund timing
Approved refunds go back to the original payment method. Card refunds typically appear within 5–10 business days depending on your bank; we cannot speed that up from our end, but we can issue a store credit instantly if you would rather not wait.
Shipping charges on returns
Product prices on this site exclude shipping. If a product is faulty, damaged or incorrect, we cover return postage. If you are simply changing your mind, we provide the label but the original outbound shipping is non-refundable.
Contacting us about a return
Email [email protected] with your order number in the subject line. Do not send anything back before we have replied — an unannounced return sitting in a warehouse cannot be matched to an order and will be processed more slowly.
21+ only. Press’D products contain 7-hydroxymitragynine, a psychoactive alkaloid. We do not sell to anyone under 21, and we will not ship to anyone under 21. By entering this site you confirm that you are 21 years of age or older and of legal age to purchase these products in your jurisdiction.